Customer Service Assistant

100% | Vila Real

Tasks

  • Interacting with customers by inbound and outbound requests (written or telephone)
  • Providing and processing information in response to inquiries, concerns, and requests about products and services
  • Following standard processes and procedures and quality goals established by the company
  • Offering alternative solutions where appropriate with the objective of retaining customers' and clients' business

Profile

  • High school degree
  • Previous experience in a contact/call center or customer services function
  • Good problem solving skills
  • Commercial mindset with strong focus on customer satisfaction
  • Excellent communication and influencing skills
This is a great opportunity for a person with the right mindset to join our exciting Goldenergy operations in Vila Real.

Benefits

Further education is promoted within the organisation, either through internal training or financially supporting external education.

Salary and benefits are tailored to local market conditions and employees are rewarded for their contribution to the local and group success.

The workplaces in our subsidiaries are very modern and in central locations. Work is performed in small teams, where everybody is free to express ideas and contribute to innovation. As an employee, you have access to international expertise and work in a collaborative environment.

Contact
Kontaktbild
Moritz Nauer
Senior HR Manager Recruiting
recruiting.trading@axpo.com
Information about the recruitment process
  • Checking application documents and pre-selection Open or Close

    When we receive your application we (Recruiting Team link) check your documents. If your motivation, qualifications and work experience fit the job profile, you're already a step closer.

  • Video interview Open or Close

    For some functions, we carry out staggered video interviews before the first meeting. You will be able to answer our questions by video, and you decide on the time and place.

  • Meeting you in person Open or Close

    We now look forward to meeting you in person for the first time. You'll have the opportunity to learn more about Axpo and get more detailed information about the job. Depending on the function, you will be given a sample task to complete, or we'll draw up a job-related personality profile with you. You may be invited to an assessment centre. A meeting with the team is also an option. In the final stage we'll make you a fair offer in line with standard wages.

  • Three tips Open or Close

    Tip 1: A well prepared dossier and pertinent covering letter help us to learn more about your skills.
    Tip 2: In your interview be open and genuine. This helps us to get an accurate picture of you, and also helps you to find out if Axpo is for you.
    Tip 3: Asks questions in the interview and clarify any outstanding points.

About us

The Axpo Group produces, trades and distributes energy reliably in Switzerland and in over 30 countries throughout Europe. Around 4500 employees combine the expertise from 100 years of climate-friendly power production with innovative strength for a sustainable energy future. Axpo is an international leader in energy trading and in the development of tailor-made energy solutions for its customers.
More information about Axpo
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